Returns & Exchanges
At COCOON, we want you to love your home as much as we do, which is why we offer a 30-day return window on all eligible furniture and decor items. If a piece isn't the perfect fit for your sanctuary, we will help you arrange a seamless return or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Affix Shipping Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your box.
Drop Off and Refund
Hand your package to the designated carrier; once our warehouse inspects the items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing